How can we help you?
FAQ
Payment & Delivery
What payment options does WEBER+WEBER offer?
prepayment
As soon as we have received the amount to be paid, your package will be shipped. We ask you to make the payment as soon as possible. Please note that the order will be automatically canceled if we do not receive payment within 7 days.
Recipient: WEBER+WEBER GmbH
IBAN: AT76 1500 0048 3103 7959
BIC: OBKLAT2L
INSTITUTE: OBERBANK
cash on delivery
With this payment method, payment is made upon receipt of the goods at their destination. The total amount will be collected by our logistics partner GLS.
Cash on delivery fees:
Austria: €10
Germany: €10
PayPal
With PayPal, you can pay easily and securely, and your credit card details remain confidential. To do this, simply register at http://www.paypal.com .
Credit card
You are welcome to pay with Visa and Master Card. The credit card details are transmitted in a secure payment window.
Klarna/Sofortüberweisung
With SOFORT transfer, you can conveniently transfer the respective amount to your online banking account while you are still placing your order. WEBER+WEBER receives a real-time confirmation after completing the SOFORT transfer. This means that the order can be processed immediately. ach of our products.
Can I also order by phone or email?
We are available for you from Monday to Friday from 9.00 a.m. to 6.00 p.m. on: +43 (0) 1 503 2836 or at: sartoria@weberweber.it .
In this case we offer the following payment options:
Pay cash on delivery
With this payment method, payment is made upon receipt of the goods at their destination.
Cash on delivery fees:
Austria € 10.00
Germany € 10.00
Prepayment (advance transfer)
You will receive an invoice from us (by post and/or email) and can transfer the order amount to our account within two days, stating your name and the invoice number.
Recipient: WEBER+WEBER GmbH
IBAN: AT76 1500 0048 3103 7959
BIC: OBKLAT2L
INSTITUTE: OBERBANK
Please note that the order will be canceled automatically if we do not receive the amount within 7 days for domestic transfers or within 14 days for international transfers.
The order will be processed immediately after receipt of the amount or after deposit of a payment confirmation by e-mail.
Shipment
To which countries does WEBER+WEBER ship?
We currently ship to Austria, Germany, Italy, Slovenia, Belgium, Netherlands, Luxembourg, Denmark, France, Great Britain, Croatia, Sweden, Finland and Switzerland.
Other countries on request.
How much are the shipping costs?
Shipping:
Austria : €0 (1 - 2 days)
Germany : €0 (2-3 days)
Slovenia : €10 (2-3 days)
Italy : €15 (2-3 days)
Belgium : €15 (2-3 days)
Netherlands : €15 (2-3 days)
Luxembourg : €15 (2-3 days)
Denmark : €15 (2-3 days)
France : €15 (2-3 days)
UK : €30 net plus customs (2-4 days)
Croatia : €15 (2-4 days)
Sweden : €20 (2-4 days)
Finland : €20 (2-4 days)
Switzerland : €30 net plus customs (4-7 days)
Greece: €50 (2-5 days)
Romania: €25 (2-5 days)
In Austria, your order will usually be delivered within two working days if your order arrives before 11:00 a.m. Deliveries to Germany are made within 2-3 working days.
How long does it take for my order to be shipped?
In Austria, your order will usually be delivered within two working days if your order arrives before 11:00 a.m. Deliveries to Germany are made within 2-3 working days.
Is my shipment insured?
All deliveries from WEBER+WEBER are insured against theft and damage. The insurance cover expires in the course of your written acceptance upon delivery by our service partner GLS.
How is my order shipped? Is there a shipment tracking?
Your order will be shipped with GLS. You can always keep an eye on your package with GLS shipment tracking. As soon as your package is dispatched to us, you will receive an automated e-mail from us with the shipping and order number. This allows you to check that the order you placed was sent correctly. In the e-mail you will find a GLS tracking number with which you can track your package. GLS parcel service shipment tracking
Returns
How do I return my order?
The items can be returned within a period of 14 days. This only applies to unworn and unwashed items in perfect condition from which the warranty seal/tag/hangtag has not been removed.
For Austria and Germany we enclose a Shop Return package label with your order. Keep the receipt (left section), please attach the label to the outside of the parcel where it is clearly visible and hand it in at a GLS parcel shop of your choice/nearby. You can find the GLS parcel shops at www.glsparcelshop.eu . We therefore assume the return costs for Austria and Germany. For all other countries you are responsible for the return shipping.